EFFECTIVE: JULY 1, 2020
The Information NEAT Services Collects and Receives
The categories of information that are collected will depend upon the nature of your interaction(s) with NEAT Services.
We collect contact information. When you submit an inquiry through the Site, we collect your name, email address, and phone number if provided, along with general information about the nature of your inquiry.
We collect payment information from customers. If you make a purchase with us, we (or our business partner(s) who process payment transactions for us) may collect your billing or other financial information in order to process the transaction(s). Please note that we do not store payment credit or debit card numbers.
We collect professional and education-related information from tutors, instructors, and experts. Tutors, instructors, and experts (“Professionals”) who seek to enter into independent contractor agreements with NEAT Services are asked to provide additional personal information in support of the Professional’s respective skills and experience, as well as a social security number or taxpayer identification number for tax purposes, as necessary to facilitate payment and to comply with legal obligations. Professionals also have choices about the information the Professional chooses to include on the Professional’s profile on the Site once under contract, such as education, work experience, skills, city or area, likes or interests, photo, etc.
We collect information you submit or otherwise provide or authorize us to collect. We collect the information you post on our Site. This includes comments, documents, videos, or photos. We also collect any other information you may provide to us or authorize us to collect, including any other identifier that permits the ability to contact you. If you communicate with NEAT Services by e-mail; post messages to forums; make telephone or cell phone calls or texts; communicate through electronic devices or other interactive devices; complete online forms, surveys, sweepstakes, or contest entries; or communicate with NEAT Services by any means, any information provided in such communication may be collected by NEAT Services.
We collect demographic information and information about your interests. We may collect information such as your zip code, gender, age, income, household or lifestyle information, and information about your interests and preferences.
We collect information through surveys, testimonials, comments, reviews, and blogs. You may decide to participate in a survey, to provide a review, to provide a testimonial, to comment on a blog or social media post, etc. If you decide to participate or comment, then you may provide certain information that may include personal information. In addition, we may post customer testimonials/comments/reviews on our Site which may contain personally identifiable information; however, when that happens, we obtain the customer’s consent via email or other means prior to posting the testimonial authorizing us to post their name along with their testimonial.
We collect internet and electronic network activity information, such as device and usage information. We may collect information about your browser type, language preference, referring site, subsequent site, and date/time of each visitor request. The purpose in collecting non-personally identifying information is to better understand how Users use the Site. We may collect information about your operating system, Internet Service provider information and IP addresses and other device identifiers, such as mobile device information. In addition, we may collect information about your use of our Site, unique views, originating sites, etc., including through the use of tracking technologies (See section pertaining to Tracking Technologies). A User browsing the Site without registering an account or affirmatively providing personally identifiable information to NEAT Services does so anonymously.
How NEAT Services Uses Information
NEAT Services may use personally identifiable information collected through the Site for the following reasons:
- for the specific purposes for which the information was collected;
- to fulfill a contractual obligation;
- to communicate to Users regarding products and services offered through NEAT Services, its parent, subsidiaries, and trusted affiliates;
- to maintain and improve its products, services, and sites;
- to provide support;
- to enhance Users’ experience with NEAT Services;
- to inform Users of offerings that may be of interest;
- to process payments;
- for business planning, marketing, advertising and sales purposes;
- for information security purposes;
- to defend its legal rights;
- to efficiently maintain its business; and
- to comply with applicable law.
We may share information that we collect about you in the following ways:
We share information with our service providers and third-party vendors. For example, we contract with third party vendors for services such as email, hosting, cloud storage, maintenance, backup and analysis, communications software, marketing, business strategy, banking, payment processing, professional services, background checks, etc. We also share non-personal information (such as aggregate user statistics, de-identified information, demographic information, etc.) with third parties such as advertisers, content providers, and analytics providers.
We may share information with a Professional related to a student. In conducting the matching process between a student and a Professional, we may share a student’s information with the Professional who may provide or will be providing tutoring or instruction to the student so that the Professional may evaluate the engagement and personalize and tailor the tutoring/instruction to the student. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the User’s interaction with NEAT Services.
We will share information to the extent that we are required to do so by law or to protect the company or others. NEAT Services may disclose personally identifiable information at the request of law enforcement or governmental agencies or in response to subpoenas, court orders, or other legal process, to establish, protect, or exercise NEAT Services’ legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. NEAT Services may disclose personally identifiable information in order to protect the rights, property, or safety of a User or any other person. NEAT Services may disclose personally identifiable information to investigate or prevent a violation by User of any contractual or other relationship with NEAT Services or the perpetration of any illegal or harmful activity.
We may share information in connection with any business acquisition, sale, or merger, or in connection with investor relations. NEAT Services may disclose or transfer personally identifiable information collected from Users in connection with or in contemplation of a sale of its assets or business or a merger, consolidation, or other reorganization of its business. NEAT Services may also disclose aggregate, anonymous data based on information collected from Users to investors and potential partners.
Users may always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain Site-related activities.
Cookies and Tracking Technologies
NEAT Services and our analytics and marketing providers use technologies such as cookies, beacons, tags, and scripts (collectively “cookies”), to analyze trends, administer the Site, track Users’ movements around the Site, and to gather demographic information about our User base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve marketing, analytics, or site functionality.
We implement Google Analytics features that use Display Advertising information for Google Analytics Demographics and Interest Reporting.
You can opt-out of Google Analytics for Display Advertising, to prevent your data from being used by Google Analytics, by going to the Google Analytics opt-out page.
Third Parties, with whom we partner to provide certain features on our Site or to display advertising based upon your Web browsing activity, use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
Your Choices Regarding Your Information
Email communications: If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of future emails; however, please note that you will continue to receive transaction-related emails regarding products or services you have requested.
Telephone/Text communications: If you receive an unwanted call or message from us, you can update or phone preferences by accessing your phone preferences in your account settings page, or you can send a Do Not Call request to us at the following email address: [email protected]. Regarding text messages, you may opt out of SMS by replying “STOP” to the message received.
Do Not Track and other similar signals: Some internet browsers incorporate a “Do Not Track” or other similar feature; however, given that there is not a uniform way for browsers to communicate this signal, the Site does not currently support these signals.
Cookies and Internet-based Advertising: You may stop, restrict, or remove the placement of cookies on your device by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners. These may be accessed at sites such as www.aboutads.info/choices.
Deletion or Other Request: To request deletion of your information or for another request regarding your information, please send an email to [email protected]. We will respond to your request within a reasonable timeframe, or otherwise in accordance with applicable law. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For state-specific information or related rights, please see the state-specific sections below.
Security of Information
NEAT Services discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process transactions on our behalf or to provide tutoring services, and (ii) that have agreed not to disclose it to others. We take all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
Information about each User that is maintained on NEAT Services’ systems is protected using industry standard security measures. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at [email protected]. However, no security measures are perfect or impenetrable, and NEAT Services cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will be completely secure. NEAT Services is not responsible for the circumvention of any privacy settings or security measures relating to the Site by any User or third parties.
Your security is a priority and we strive to provide a safe and secure environment for our customers; however, please note that we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems will be completely secure. If you do not feel comfortable sending your financial/credit card over the Internet, contact us and we will be happy to fill your order over the phone.
Links to 3rd Party Sites
Please note that the Site may contain links to other Sites. These linked sites may not be operated or controlled by NEAT Services. NEAT Services is not responsible for the privacy practices of these or any other Sites, and you access these Sites entirely at your own risk. NEAT Services recommends that you review the privacy practices of any other Sites that you choose to visit.
NEAT Services is based, and this Site is hosted, in the United States of America. If User is from from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law and User is visiting, accessing, or otherwise using the Site, please note that any personally identifiable information that User provides to NEAT Services will be transferred to the United States. Any such personally identifiable information provided will be processed and stored in the United States by NEAT Services or a service provider acting on its behalf. By providing personally identifiable information to NEAT Services, User hereby specifically and expressly consents to such transfer and processing and the uses and disclosures set forth herein.
Social Media Widgets
NEAT Services is committed to safeguarding the information each User entrusts to NEAT Services and believes that every User should know how it utilizes the information collected from each User. Other than free information and materials that do not require any registrations or identifying information, the Site is not directed at children under 13 years of age, and NEAT Services does not knowingly collect personally identifiable information from children under 13 years of age online. For purposes of using the Site as a platform to connect with tutors, Parents may supply information such as name or age of their children in order for NEAT Services to assist facilitate the connection between student and tutor. NEAT Services may store this information in a secure digital format. Parents or guardians of children under 13 years of age may review or have deleted any personal information previously provided by the child, parent, or guardian that is ultimately collected by NEAT Services, if any, to connect the child with a tutor. If you seek to review or delete such information, contact NEAT Services at the below phone number or email address indicating what you would like to have done and NEAT Services will contact you for purposes of taking the requested action, including but not limited to refusing to permit the information’s further collection or use.
Changes to this Policy
Contacting NEAT Services
Mail: NEAT Services ATTN: Legal, 4625 Wynn Road, Suite 103, Las Vegas, NV 89103
Email: [email protected]
Your Nevada Privacy Rights
Nevada Revised Statute Section 603A permits a User that resides in Nevada the right to submit a verified request that NEAT Services not sell such User’s covered information. Nevada law defines “sale” to mean the exchange of certain types of personal information for monetary consideration to a person for the person to license or sell the information to additional persons. We do not currently sell personal information as defined under Nevada Revised Statute Section 603A. However, if you are a Nevada resident, you may still submit a verified request by sending an email to [email protected] to opt out of sales and we will record your instructions and incorporate them in the future if our policy changes. We will verify your request using information associated with your account, including email address, and may need to request additional information.
Your California Privacy Rights
Subject to certain limitations, the California Consumer Privacy Act (CCPA) provides California consumers the right to: request disclosure about what personal information we collect, use, disclose, and sell; request to delete their personal information; opt out of any “sale” of personal information; and not be discriminated against for exercising such rights.
California consumers may make a request pursuant to their rights under the CCPA by submitting a request by emailing [email protected].
We will verify your request using information provided in the request, as compared against information associated with your account, including verification of the email address that was listed in the request form. We may need to request additional information in order to verify your identity. Depending upon the type of request you make, we may require a signed declaration under penalty of perjury stating that you are the individual whose personal information is being requested. If you use an authorized agent to submit a request, we may require that the authorized agent provide proof of your written permission, and that you verify your identity directly with us.